FAQ

How to get a telephone consultation?

Order online. More info: THE DOCTOR CALLS

When can I get a consultation?

A call back can be ordered 24/7. Normally we will respond within 2 hours.

Check our guaranteed response time here

How do I order house call?

Order on line or at +4532222232

How do I pay?

By credit card online.

How do I get an invoice?

If you order online the invoice is sent by email.

The payment will be drawn on your account after you have talked to the doctor, and will be shown on your credit card statement as Laegelinien ApS.

What´s the cost?

A telephone consultation costs DKK 395-495 depending of time of day and week. For holders of Danish social security card ("yellow card") it is 100 DKK less.

I am an EU citizen, do I have to pay?

Yes. Laegelinien is an extra service not covered by the public health system for Danes or EU-nationals. If you have private insurance this will normally cover your treatment.

Will my Danish GP be advised?

As it is common practice, to brief the usual doctor if you treat another doctors patient, we will do that. It is also beneficial for your treatment,However we will respect if you prefer that we do not - but please advice us during the consultation.

Complaints

Your opinion is truly important for us. If you have any questions about, or are not satisfied with the treatment received, please let us know. Suggestions on how to improve our services are also greatly valued. Please notify us by a short mail, and we will respond quickly.

Any formal complaints about our services are covered by Styrelsen for Patientsikkerhed, the official public organ for patient complaints.